Privacy Policy

Hangzhou Qiyan Intelligent Technology Co., Ltd ("Company", "we", "us", or "our") operates the Podcay service available at www.podcay.com("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using the Service, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and account credentials.
• Audio and Knowledge Materials: Audio files, podcast URLs, transcripts, summaries, notes, and related materials you submit for transcription, translation, summarization, organization, and export.
• User Preferences: Language preferences, export settings, and other customization choices.
• Communications: Information you provide when contacting our support team.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and timestamps.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and other standard server log information.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 6 for details.

1.3 Payment Information

All payment processing is handled by our Merchant of Record, Paddle.com. We do not directly collect, store, or process your payment card details (such as credit card numbers or bank account information). Paddle processes your payment information in accordance with their own Privacy Policy. We may receive limited transaction information from Paddle, such as your subscription status, billing country, and transaction identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process podcast and audio transcriptions, translate materials, summarize key ideas, organize materials into notes, and prepare exports as requested.
• Manage your account and provide customer support.
• Send you service-related communications (e.g., account verification, subscription updates, security alerts).
• Analyze usage patterns to improve Service performance and user experience.
• Detect, prevent, and address technical issues, fraud, or abuse.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Paddle.com: Our payment processor and Merchant of Record, to process subscriptions and handle billing.
• Cloud Service Providers: Third-party hosting and infrastructure providers who help us operate the Service (e.g., server hosting, data storage).
• Processing Service Providers: Third-party providers that help with transcription, translation, summarization, and note organization. Audio content is processed to provide requested features and is not permanently stored by these providers.
• Third-Party Integrations: When you choose to export content to Notion or other platforms, data is shared with those services as directed by you.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our users or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Transcription data, summaries, notes, translations, and exported materials are stored in your account until you delete them or your account is terminated. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic Service functionality, such as authentication and session management.
• Analytics Cookies: Help us understand how users interact with the Service to improve features and performance.
• Preference Cookies: Remember your settings and preferences, such as language and display options.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of data processing.
• Withdrawal of Consent: Withdraw consent for data processing where consent was the basis.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using the Service, you consent to such transfers. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hangzhou Qiyan Intelligent Technology Co., Ltd
Email: [email protected]
Website: www.podcay.com